I’m the Head of Companion Gross sales at Xero UK, having joined as a Senior Account Supervisor over 6 years in the past. I’ve liked working carefully with a lot of our accounting and bookkeeping companions and am passionate concerning the shut position we play in supporting you all in your digital journey.
Within the UK, we couldn’t have gotten to the place we’re in the present day with out the steerage of our implausible accounting and bookkeeping neighborhood. You tirelessly assist small companies, so we perceive simply how essential it’s that you simply get the help you deserve.
As each observe is completely different, with various wants, we’re making some modifications to the ways in which we help you so you’ve gotten entry to what you want, whenever you want it. I’d wish to share an outline of all of the areas of help we provide, from account administration to schooling.
However first I need to take this chance to apologise for any disruption triggered when account managers change. We’ve made these modifications that can assist you, nevertheless we recognize that it could nonetheless be an inconvenience. Whereas we are able to’t assure these kinds of modifications gained’t occur once more, we’re making numerous enhancements to make sure you know precisely the place to show.
Account administration
For: Planning your digital journey, getting extra out of our services and products
This crew is devoted to understanding, contemplating and advocating for the wants of our accounting companions. We additionally need to provide help to get extra out of Xero’s services and products.
Planning your digital journey could be complicated. So to make sure you get higher entry to the suitable individuals on the proper time, we have now modified the arrange of our account administration crew. We’re offering you with higher entry to individuals with experience in sure areas. We’ve additionally aligned the crew by geography, in order that whoever you’re talking to has an understanding of any native nuances in your space.
For a lot of of you, this may imply your account supervisor will change which we recognize may trigger disruption. Within the long-term, by offering a greater service, we imagine the advantages will outweigh the negatives.
Your account supervisor might be in contact and you’ll try their particulars by visiting the Observe Overview space in Xero HQ .
Companion consulting
For: Serving to you migrate to Xero and implement observe instruments
Many select to undertake a project-based method to deploying Xero throughout their consumer base. And that’s why we have now a crew of associate consultants, a lot of whom have labored in observe. They possess a deep data of our product vary and perceive the challenges and alter administration required to make the shift.
Our lead associate consultants are readily available to observe progress and facilitate the help required whereas specialists have the data that can assist you efficiently ship. This crew additionally delivers our widespread Energise collection of webinars for these enterprise a smaller migration of purchasers. Even consultants want consultants.
Uncover how the Companion Consulting crew might help you.
Xero Central
For: Questions on Xero
In case you’ve acquired a query about just about something to do with Xero, Xero Central is the place to go.
Our complete help articles are up to date each day and over 95% of individuals get the reply to their questions in simply 4 minutes.
If our content material doesn’t reply your query, you’ll want one in every of our specialists to assist. On these events merely elevate a case and one in every of our buyer expertise specialists will reply. Our buyer expertise crew works 24/7 the world over and most have a degree-level accounting background.
Get the solutions to your Xero questions in Xero Central. You may as well elevate a case and get an estimate on how lengthy it’s going to take for a case to be responded to through ‘My circumstances’.
Schooling
For: Coaching staff on all issues associated to accounting, abilities and know-how
Xero’s schooling crew (a lot of whom are ex-practice workers) have created over 1,000 classes, 19 certification and badge programs, movies and webinars all out there to you on Xero Central. Matters cowl a variety of areas, akin to core accounting, observe instruments, and even the enterprise abilities that energy consumer contact. You may as well upskill and turn out to be #XeroCertified – a studying expertise that helps our companions turn out to be proficient and assured with Xero’s core options.
Take a look at Studying on Xero Central, the place you will discover out easy methods to get licensed, and seek for programs, webinars and movies.
Listening and studying
One factor I’ve liked at Xero is the best way our neighborhood helps each other. You’ve solely acquired to have a look at Xero Discussions on Xero Central or our Fb neighborhood to see the lengthy listing of feedback, queries and messages of help.
Our new website Xero Product Concepts (previously Characteristic Requests) launched just lately and is the interactive house so that you can share the modifications you’d wish to see in Xero, and vote on different concepts. Elsewhere, our Xero Companion Advisory Council checks new concepts. We’re all the time searching for new members to hitch so chat to your account supervisor if this pursuits you. After which in fact, we are able to’t not point out Xerocon London. I can’t wait to meet up with a lot of you then.
Our aim is to make it as straightforward as we are able to so that you can get the provide help to want, whenever you want it. To do this, we have to have real partnerships with our accounting neighborhood. We’re very open to suggestions and are continually engaged on enhancing issues for you, so please be happy to get in contact if there’s something you’d like to debate.
